Privacy Policy

MidTown Towing NYC, your privacy is our priority. This SMS Privacy Policy explains what information we collect from you, how we use it, and with whom we share it when you consent to receive text messages related to our towing, roadside assistance, and heavy-duty vehicle services in New York City.

1. Information We Collect:

• • Mobile Phone Number: Provided by you when consenting to receive SMS communications.
  • Service-Related Information: Details related to your work order, appointment, or service inquiry (e.g., scheduling details, service updates).

2. How We Use Your Information:

• • To send you automated text messages, such as appointment reminders, work order updates, and service notifications.
  • To provide you with a schedule link and any additional information necessary to ensure you receive high-quality customer service.
  • To enhance and automate our communication process, ensuring prompt and effective service delivery.

3. Information Sharing:

• • Your mobile phone number and SMS consent details are used solely within our organization to improve our service.
  • Importantly, we do not share your phone number or SMS consent information with third parties or affiliates for marketing purposes.

4. Your Choices:

• • Opt-In: You can choose to receive SMS messages by checking the consent box on our online or paper forms.
  • Opt-Out: You may withdraw your consent at any time (see SMS Terms & Conditions below for details).

5. Accessibility:

• • This policy is publicly available on every page of our website and at the bottom of all intake forms.

By consenting to receive SMS communications from MidTown Towing NYC, you acknowledge that you have read and understood this Privacy Policy. If you have any questions or require further assistance, please contact us at (212) 289-2555.